Privacy Policy

Selik is an on-demand pick-up and delivery service operated by Netverse Technologies, a company registered in Kenya with its office at Umoja 2, Moi Drive, Nairobi. This policy covers two apps and this website:

• Selik Customer App: used by customers to request and track deliveries.
• Selik Rider App: used by riders to accept, fulfil, and get verified for deliveries.
• This website (https://selik.netversetech.co.ke): used for public tracking, contact, and information about the Services.

What we collect depends on which app you use and how you use it.

a. Account and profile information

Name, phone number, email address, password (stored hashed, never in plain text), gender, nationality, and an optional profile photo. Customers and riders both create an account this way; phone number verification uses an SMS/email one-time code.

b. Rider verification (KYC) information

To keep the platform safe, riders go through identity and compliance verification before they can accept deliveries. This includes:

• Date of birth, national ID number, tax (KRA PIN) number, and marital status.
• Photos or scans of: National ID or Passport, a passport photo, Driving License, Certificate of Good Conduct, and a photo of the delivery vehicle showing its number plate.
• Where applicable: vehicle logbook, vehicle insurance, road license, and county business permit.

This information is used solely to verify a rider's identity, eligibility, and vehicle compliance, and to meet our legal and safety obligations.

c. Location data

Both apps request precise (GPS) and approximate location to find nearby riders, calculate routes and fares, and provide live delivery tracking. The Rider App additionally requests background location access while a rider is on an active delivery, so customers can see accurate live tracking even if the app is minimised; this runs as a visible foreground service and stops once the delivery is complete.

d. Delivery and transaction data

Pickup and drop-off addresses, saved/favourite locations, package details, delivery history, fare amounts, payment method, and mobile money (M-Pesa) transaction references. We do not store your M-Pesa PIN, payments are processed through Safaricom's M-Pesa platform.

e. Photos taken in-app

Proof-of-pickup and proof-of-delivery photos, profile avatars, and the KYC document photos described above.

f. Device and usage data

Device model and OS version, app version, crash and diagnostic logs, general usage analytics, and a push notification token used to deliver order and account updates.

g. Social sign-in

If you choose to sign in with Google, Apple, or Facebook, we receive the basic profile information (name, email) those providers share with us to create or log you into your account.

h. Communications

Messages you send us through in-app support, the website contact form, or the website chat assistant, including any information you choose to include in them.

• To create and manage your account.
• To match customers with riders, calculate routes and fares, and complete deliveries.
• To provide live tracking of a delivery in progress.
• To verify rider identity, vehicle, and legal eligibility to operate.
• To process payments and mobile money transactions.
• To send order updates, account notices, and, where you have not opted out, service and promotional communications.
• To detect, investigate, and prevent fraud, abuse, and safety issues.
• To provide customer support and respond to your enquiries.
• To improve the Services through aggregated analytics and crash diagnostics.
• To comply with applicable legal obligations.

We do not sell your personal data. We share it only:

• Between customer and rider: only what is needed to complete a delivery, such as first name, phone number, pickup/drop-off location, and live position during an active delivery.
• Payment processors: Safaricom M-Pesa, to process mobile money payments.
• Infrastructure and analytics providers: including Google Firebase (authentication, push notifications, crash reporting, analytics) and Google Maps (routing, geocoding), who process data on our behalf under their own security commitments.
• Legal and safety reasons: where required by law, to enforce our terms, or to protect the rights, safety, or property of our users or the public.
• Business changes: if Netverse Technologiesis involved in a merger, acquisition, or asset sale, in which case we'll notify you before data is transferred and becomes subject to a different privacy policy.

We keep account and delivery data for as long as your account is active and as needed to provide the Services, resolve disputes, and meet legal, tax, and regulatory retention requirements. Rider KYC documents are retained for the period required by applicable transport and compliance regulations. You can request deletion of your account at any time (see "Your rights" below); some records may be retained longer where the law requires it.

We use industry-standard safeguards, including encrypted transport (HTTPS), hashed passwords, and access controls on our systems, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under the Kenya Data Protection Act, 2019, you have the right to:

• Know what personal data we hold about you.
• Access and receive a copy of that data.
• Request correction of inaccurate or outdated data.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent where processing is based on it.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, if you believe your rights have been violated.

To exercise any of these rights, contact us at info@netversetech.co.ke. You can also manage most profile information, and delete your account, directly from the app's settings.

The Services are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

This website uses minimal cookies and local storage to remember your theme preference, attribute marketing campaigns (UTM parameters), and keep the chat assistant working. It does not use cookies for third-party advertising.

The apps and website rely on the following third-party services, each governed by its own privacy policy:

• Google Firebase (Authentication, Analytics, Crashlytics, Cloud Messaging)
• Google Maps Platform (maps, routing, geocoding)
• Google Sign-In, Sign in with Apple, and Facebook Login
• Safaricom M-Pesa (mobile money payments)

Some of the third-party providers listed above may process or store data outside Kenya. Where this happens, we rely on those providers' contractual and security commitments to protect your data to a standard consistent with Kenyan data protection law.

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, provide notice through the app or website. Continued use of the Services after a change takes effect means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your data, contact us at info@netversetech.co.ke or write to us at Netverse Technologies, Umoja 2, Moi Drive, Nairobi, Kenya.